TRAMsoft GmbH - Terms and conditions (English)

TRAMsoft GmbH is registered with the commercial register ("Handelsregister") as a limited company ("Gesellschaft mit beschränkter Haftung") based in Hittnau, Kanton Zürich. Please note that we have no shop, we sell our goods only by mail-order.

Contents: Prices - VAT ("Mehrwertsteuer") - Shipping - Payment methods - Warranty - Return policy - Privacy Policy

Prices:

All prices in Swiss Frances (CHF). To convert to other currencies, we suggest the OANDA Currency Converter.

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VAT ("Mehrwertsteuer"):

All prices in Swiss Francs (CHF) include Swiss VAT ("Mehrwertsteuer").

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Shipping:

We ship with the postal service. Charges depend on value and type of shipment.
The following charges apply for parcels with a weight of up to 3 kg:

Destination / Value	up to CHF 300	CHF 300 or more
Switzerland and Fürstentum Liechtenstein	CHF 12	CHF 0
Other countries	on request

For some items reduced shipping costs apply, our shopping basket will compute the correct costs automatically. Higher charges may apply for parcels over 3 kg depending on the charges of the postal service or courier.

Please note: There is a supplemental fee of CHF 12 for cash on delivery.

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Payment methods:

Usually we ship the item(s) together with an invoice. However, we reserve the right to ask for a payment in advance.

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Warranty:

We provide warranty as declared by the manufacturer, usually a period of two years after the date of purchase.

To obtain warranty service you must send the product, postage paid, with a copy of the invoice and the warranty certificate - if available - to

TRAMsoft GmbH
Breitlenstrasse 8
8634 Hombrechtikon
Switzerland

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Return policy:

For refund product must be returned within 10 days after delivery.
Returned merchandise must be in unopened original factory packaging.
Software without an unlock code or software which has already been unlocked and/or registered cannot be returned.
A 10% handling fee applies for returned products. Minimum fee is CHF 20, maximum fee CHF 100.
There is no refund for shipping and packaging.
Merchandise must be returned securely packed by registered mail, freight prepaid.
Opened software programs are not accepted for refund. They may be replaced only for a copy of the same title and version.
To ensure quick processing of returned merchandise, a copy of the invoice must be included.
Please indicate why the product was returned.
Allow 10 working days for processing of returned product.
The returned package must be addressed as follows:
TRAMsoft GmbH
Breitlenstrasse 8
8634 Hombrechtikon
Switzerland

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Privacy:

All collected data will be used internally only, we do not pass any information to external organizations or companies.

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